Your satisfaction is very important to us and we want to make sure your shopping experience is enjoyable.  If you are not satisfied with your frames, you may return the merchandise for a refund of the frame. Unless it is our fault in producing the prescriptions lens, we do not refund prescription lens and the optional features (such as anti-reflective lens and progressive lens) because those lens were customized for you and cannot be sold again.  If you did not order prescription lenses, you will be given a 100% refund of your order with no questions asked.  All costs of shipping the returned item(s) is the responsibility of the customer.  GLAM Eyewear does not pay for cost of returning the customer’s order.  Please email us with your invoice number indicating that will be returning your ordering and include a print out your original order with your return.  This will help us know who you are.  You can print a copy of your order by logging into your account.

 

Please send your return addressed to:

 

GLAM Eyewear

16027 Brookhurst St Ste I-626
Fountain Valley, CA 92708

 

All returns or exchanges must be postmarked within 30 calendar days of the shipping date.  For example, if your order was shipped on May 1, 2015, you must have your return postmarked on or before June 1, 2015.

 

Make sure to send back all original materials included with the merchandise. All original product materials, unused warranty cards, and instruction booklets must be returned with the merchandise. Unfortunately, we cannot accept exchanges or returns for items that were removed of stickers, labels, Universal Product Code (UPC) labels. Returned items must be returned in the original condition in order to receive your refund.

 

We cannot process your exchange if the conditions above are not satisfied.